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Prerequisite: Getting your Zendesk API Token

To connect Definite to Zendesk, you need the following:

  1. Email used for Zendesk account
  2. Zendesk Subdomain
  3. Zendesk API Token

To get your Zendesk account’s Subdomain:

1

Log in to your Zendesk account.

2

Go to Support Admin home page by clicking the Gear icon on the left sidebar. Your subdomain is located in the upper right corner of your screen yoursubdomain.zendesk.com

A faster way to get your subdomain (if the host-mapping feature is not enabled) is to check your URL. Your subdomain is in the account’s URL 'https://yoursubdomain.zendesk.com/agent/admin'

To get your API token:

1

Click the four tile icon located on the upper right corner of your screen, then click Admin Center. You will be redirected to a different page.

2

Under Apps and integrations > APIs > Zendesk API, toggle the slider button beside Token access to enable API token access.

3

Click Add API token.

4

Enter an API token description. Copy the token and paste it somewhere secure. When you close this window, the full token will never be displayed again.

5

Click Save to return to the Zendesk API page.

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Definite instructions

1

Go to this link to add an integration. Search for our Zendesk extractor and click it to get to the creation form.

2

Add a name for your integration, email address that you use for the account, and Subdomain and API Token from the sections above.

3

Finish by clicking Save. Definite should automatically take you back to the integrations page where you can see your new Zendesk integration.